Skip to content
Need Help With Orders? Call +1 (832) 263-2618
Need Help With Orders? Call +1 (832) 263-2618

FAQ

SHIPPING

When will my order arrive?

You can expect your items to arrive by 1-3 business days. Please also note that the estimated delivery date is an estimate only and is not guaranteed.

When will my order ship?

It may take up to 4 business days before your order ships

Do you ship outside the United States?

Yes. However some items may not be valid for international shipping. 

By which carrier will my order be shipped?

We work with different carriers to get orders shipped as quickly and efficiently as possible. 

Does the invoice include the prices if I ship the item as a gift?

No. Selecting gift packaging or gift messaging removes the prices from the invoice.

I entered my email address incorrectly on my order, What should I do?

Contact Customer Assistance via phone, email, or chat, and we will be happy to assist you.

RETURNS & EXCHANGES

If I’m not happy with my purchase, can I return it?

We Offer a 30 days returns, please refer to  our Return Policy page.

Is there a charge for making a return?

No. We will provide a postage-paid return label free of charge.  Unless the item price is above 75$

How long will it take to process my return?

We try to resolve the return process as quickly as we can. Please refer to the Return Policy page for further information.

If I give a gift to someone, can that person return it?

Yes they can, refer to the Return Policy page for further information

ORDERING & PAYMENT

What forms of payment can I use?

You'll find the in the bottom right of the page the icons of the payment forms we accept.

SHOPPING 

Are there any limitations regarding promo codes?

You can redeem your promo code through the Checkout page. Restrictions may apply. If you have any additional questions, please contact Customer Assistance or via our online chat service. 

WEBSITE

Why should I register with bespokenofficial.com?

By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, review your order history, and easily update billing and shipping information. Not only will shopping be easier, but your entire experience with us will become customized over time. 

MERCHANDISE

How do I care for my purchase?

If you have a question about the proper care or fabric treatment of any of our items, please reference the item on our website, email us at info@bespokenofficialcom

GENERAL

Are there any current promotions?

Please register your email address with us to stay up to date on our promotions and special offers throughout the year. To view promotions visit us on bespokenofficial.com